Conditions of Sale

The following Conditions of Sale govern the offer and sale of products on, together with the Conditions of Use, Returns Policy, and Privacy Policy. Products purchased on are sold directly by D'oro Eren (the "Vendor").
If you have any questions, please contact us at For further legal information, refer to the sections: Conditions of Use, Returns Policy, and Privacy Policy.
1. Our Business Policy
1.1 The Vendor offers products for sale on, and its e-commerce services are available exclusively to end users, i.e., the "Consumers".
1.2 "Consumer" refers to any individual acting on for purposes outside their trade, business, or profession. If you are not a Consumer, please refrain from purchasing products on
1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order that does not comply with the Vendor's business policy.
1.4 These Conditions of Sale govern the offer, transmission, and acceptance of purchase orders for products on between the users and the Vendor.
1.5 These Conditions of Sale do not govern the supply of services or sale of products by third parties on through links, banners, or other hypertext links. Before submitting orders and purchasing products from third parties, verify their Conditions of Sale; the Vendor is not liable for services provided by third parties or e-commerce transactions between users and third parties.
2. How to Place an Order
2.1 To order one or more products on, complete the online order form and send it electronically to the Vendor, following the provided instructions.
2.2 The order form includes a summary of these Conditions of Sale, the Returns Policy, information on the main characteristics of each product ordered, the unit price (including applicable fees and taxes), payment methods, shipping terms, delivery costs, and return conditions.
2.3 The order is deemed submitted when the Vendor receives your order form electronically and verifies the order information as correct.
2.4 The order form will be stored in our database for the necessary time to process your order and as required by law.
2.5 After submitting your order form, the Vendor will process your order.
2.6 The Vendor may refuse to process purchases if there are insufficient guarantees of solvency, incomplete or incorrect orders, or unavailable products. If products are unavailable, the Vendor will inform you within thirty (30) days from the receipt of your order. If the order form was sent and the price paid, the Vendor will refund the amount paid.
2.7 By submitting an order form online, you unconditionally accept and agree to these Conditions of Sale. If you do not agree, please do not submit your order.
3. Guarantees and Product Price Indication
3.1 Main product characteristics are shown on each product page. Images and colors may not exactly match the real products due to browser or monitor differences.
3.2 Prices may change. Check the final sale price before submitting your order.
3.3 If you exercise your return right, the Vendor may refuse returned products that are damaged, without tags, or altered in their main characteristics or quality.
4. Payment
4.1 Payment for product prices and shipping costs must be made using one of the methods indicated on the order form.
4.2 High security standards are used for all shopping on our website. If you pay by credit card, your financial information will be sent to an external payment service provider via a 2048 Bit SSL encrypted protocol, ensuring transaction security. Your financial information is used only for your purchase or issuing refunds and reporting fraud cases to the police.
5. Shipping and Delivery
Refer to the product shipping and delivery procedures provided at the time of order. These are deemed fully read and accepted when your order form is sent.
6. Customer Service
For any further information, please contact our Customer Service at
7. Right to Withdraw
7.1 Returns are not accepted for products purchased from However, if you have a justified reason, contact the Vendor at for evaluation. Returns of unpacked or used products are not accepted. Exchanges for another item are not possible.
7.2 For contract cancellation details, refer to the Returns Policy section. This information forms an integral part of these Conditions of Sale and is deemed fully read and accepted when your order form is sent.
8. Privacy
Read our Privacy Policy to understand how we process your personal data.
9. Applicable Legislation
These Conditions of Sale are governed by International trade law.
10. Amendments and Updates
Conditions of Sale may be amended due to new laws or other reasons. The new Conditions will be effective from the publication date on
11. Information on the company
D'oro Eren
Korunní 2569/108, Vinohrady, 101 00 Praha 10, Czech Republic  
Office Hours: Mon-Fri 10-17 (GMT+2)  
WhatsApp: +905444484253
Last update: April 2024